PTAH Customer Satisfaction Survey

Thanks for choosing PTAH. To help us provide the best products and service for your needs, please fill in the following form. It will help us improve our product and service quality. Your valuable comments will be our guide for improvement.

  • Company Name :

  • Project Name :

  • Contact Person :

  • Email:

Questions
Score
1=unacceptable                               4=good         
2=needs improvement                      5=excellent
3=average

    1. How would you rate the final outcome of this project in general?

  • 1
  • 2
  • 3
  • 4
  • 5

    2. How would you rate our professionalism ?

  • 1
  • 2
  • 3
  • 4
  • 5

    3. Were you satisfied with the progress on a daily basis?

  • 1
  • 2
  • 3
  • 4
  • 5

    4. How do you rate our delivery on time performance?

  • 1
  • 2
  • 3
  • 4
  • 5

5.

    Reference to the service quality, how would you rate our practice in the following areas?

     
    .Communication skills
.Clear expression
.Understanding of your design
.Timeliness of question or proposal
.Attitude
  • 1
  • 2
  • 3
  • 4
  • 5
  • 1
  • 2
  • 3
  • 4
  • 5
  • 1
  • 2
  • 3
  • 4
  • 5
  • 1
  • 2
  • 3
  • 4
  • 5
  • 1
  • 2
  • 3
  • 4
  • 5

6.

    How well is the final product quality, how would you rate our practice in the following areas?

     
    .Fineness of the model meeting your needs or expectation
.Integrity on the rendering effect or style
.Expressive force of your design
.Competitiveness
  • 1
  • 2
  • 3
  • 4
  • 5
  • 1
  • 2
  • 3
  • 4
  • 5
  • 1
  • 2
  • 3
  • 4
  • 5

7.

    When our performance or project is not to satisfaction, has our solution or response been agreeable?

     
    a. Yes
    b. No
    c. Never Happened

8.

    If there is a big mistake, delayed delivery or unsatisfactory final result, what do you think is the reason? (can choose more than 1 option)

     
    a. Unprofessional work attitude, repeated comment and wrong update
    b. Tight schedule
    c. Complicated design
    d. Unfinished or unsure design
    e. Bad communication and understanding of the design

9.

    Is it likely that you will return to do business with us?

     
    a. Yes
    b. No

10.

    Would you refer a friend to us?

     
    a. Yes
    b. No

11.

    Your feedback would be greatly appreciated?

    (Please kindly note that question 11 and 12 will be seen by other viewers on our
    main website page)     
     

12.

-Thank you in advance for your time to fill up this form-